Llama

WITH MERCURY GSE, YOU GET MORE THAN JUST EQUIPMENT

Preventative maintenance. 24/7 breakdown support.
A dedicated support team.

That’s the Mercury GSE Advantage™.

Dedicated to Reducing Downtime

A fleet made to meet your ramp's demands is important. If something breaks, your crew is left scrambling.
With the Mercury GSE Support Advantage, you can avoid unexpected downtime on the tarmac.

The Mercury GSE Advantage™

Our support is unrivaled. Bold claim? Here’s how we back it up.

WHAT YOU GET

Mercury GSE

THE COMPETITION

Preventative Maintenance

To avoid issues before they appear on the tarmac.

Preventative maintenance inspections and oil changes

Proactive and preventative maintenance

24/7 Breakdown Support

To get you safely back on track.

Breakdown support staff available 24/7/365

Real-time remote troubleshooting & equipment diagnostics

Traveling technicians

Dedicated Support Team

So you can lean on experienced staff with the right connections.

Parts manager with access to extensive OEM inventory

Factory-trained warranty support staff with single point of contact

Parts Support

TSA-approved shipper offering same-day air and overnight shipping services.

Warranty Support

Factory-trained warranty support team. One contact for all warranty claims, no matter the manufacturer. Fast parts processing and shipping.

Telemetry Included

Technicians have access to real time remote troubleshooting and equipment diagnostics

Customer Portal

Real-time equipment monitoring with access to location, status, engine hours, fuel levels, strike detection, geofences, email alerts, and more.

Timeline for Mercury GSE 24/7 Breakdown Support

You can’t afford to have an equipment breakdown disrupt your operations. Day or night, rain or shine, we’re here to minimize downtime.

0-2 hours

Initial response & triage

0-4 hours

Remote diagnostics & troubleshooting initiated with customer on-site and/or video call

0-12 hours

Option for on-site response by approved local third-party vendor

<24 hours

Mercury tech dispatch for critical outages

The Mercury GSE Advantage™ comes with preventative maintenance and 24/7 support on all rentals and leases.

View Equipment

“Mercury had a repair technician on site at LAX within the hour, and had the unit repaired and back in service!”  

–Ronald Livingston, Manager, Regional Ground Support Equipment, Airport Operations

Experience the Mercury GSE Advantage™. It’s time.

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(888) 234-5505

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PHone

(866) 694-7326

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service@mercurygse.com

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